For the second time we are visiting this place for three nights stay and we enjoyed all our stay time..

Friendly staff and attention to details on service
... read more /> Sitting by the pool side having your breakfast were the most memorable events
Will definitely recommend this hotel

  A beautiful hotel with friendly staff; They are helpful and welcoming. The moment you step into the hotel you feel at home. Definitely worth visiting. The rooms are pocket friendly... read more and tailored to suit different types of guests, from family to Honeymooners.

  Very austere lobby. Reasonable checkin.
Room on the 4th floor facing the road. Basic room with old wall mounted AC unit plus ceiling fan. No glasses or cups in the... read more room. Water pressure in bathroom ok but little or no hot water. Hard bed but comfortable with 4 pillows provided. Window above the door not covered so light from brightly lit foyer shone through all night. Received an unexpected wake up call from next door mosque at 0400 & 0500 and combined with the traffic noise made for an uncomfortable night. Requested and was allocated another room at the back. Mosque still there but otherwise much quieter and darker at night. The buffet breakfast was adequate but nothing special. My last evening dinner was a disaster. Despite being the only diner, my order of lamb kebab and lamb curry took well over an hour to appear. I finally left the restaurant and asked for the meal to be delivered to my room, which it was some 10 minutes later. Overall, while the staff were extremely friendly and obliging, for me it's a not again experience.

  We stayed at the sapphire hotel for 5 nights with my family.
I have to say, the staff is attentive, friendly and very accommodating.
The hotel itself is... read more clean, modern and safe. It’s located on the quieter side of Mombasa. It’s convenient to get around the city. We used Tuk tuks everywhere.
The breakfast buffet is great! They change it everyday. Add a few new things here and there.
It is a bit busier on weekends as families come to use the pool for the day. Aside from that, we truly enjoyed our stay.
The beds are hard and stiff. I think this is an African thing. All in all, we had a great time. Thank you for making us feel right at home. I’ve recommended all my family!

  This was a block booking for over 95 persons in multiple combinations of single, double and triple rooms with extra beds etc. When the team arrived the check-in was so... read more very well organised that it took minutes to get everyone in to their rooms and settled in. Yes there were a few anomalies but most were sorted out either immediately or the next day. The rooms were very well maintained, amenities were working fine and especially the air conditioners. Breakfast has a wide enough choice to suit the various needs. Lunch and dinner when ordered took a while to come through but the food was good, Waiters and staff were friendly and helpful.